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What can I return?

We hope you are totally in love with your Honey Birdette purchase; however, we do understand that sometimes you may want to make changes to your order.

Honey Birdette has a generous 45 day Returns and Exchange policy for Full Price items and a 14 day Returns and Exchange policy for Sale items. We will happily exchange, credit or refund your Honey Birdette purchases, providing the items meet our Terms and Conditions detailed below. Refunds will be credited to the original form of payment.
          • We accept all unworn, unwashed items re-sellable items with original tags still attached with proof of purchase provided.
          • No further markdowns can be applied to items purchased at a discount or during sale periods.
      • Returning a bundle set/promotion items:
          • If wanting a full refund or credit note on a bundle purchase, all pieces must be returned. 
          • If returning just one or two pieces from a bundle purchase, the value of the free item will be deducted from the refund amount.
          • This includes any free gifts with purchase. If you are returning an item that came with a free gift, the gift must also be returned. 
      • Flash Sale - Limited Time Promotions
          • Limited time, full price promotions - Sale item T&C's apply (14 day Returns & Exchange)
      • The following CANNOT be refunded:
            • Hosiery – if packaging has been opened.
            • Latex, candles, oils and lubricants – if packaging has been opened, the item has been worn or damaged through personal use.
            • Briefs, bodysuits and swimsuits that have been tried on in direct skin contact.
            • Incomplete, damaged, worn, altered and washed items.
            • Toys and Bondage items, in any condition, due to hygiene concerns. Faulty items are covered by a 1 year manufacturer warranty.
            • Gift Card sales are FINAL and cannot be refunded for monetary value.
            • Duties & Taxes as well as any associated shipping costs. These cannot be refunded by Honey Birdette once your order is sent. Duties and VAT are collected on behalf of the Government therefore it is the Government who would give a refund, if applicable. Countries tend to have some system refunding Duties and /or VAT but the customer needs to go through the appropriate government agency (usually  Customs) and provide the requisite documents.

     

    How do I return my order?

          • Online Returns and Exchanges within the UK are FREE.
          • Complete the ONLINE RETURN FORM.
          • Attach the DPD UK label, included in your original order.
          • Lost DPD UK label? Contact our Honeys and they will be happy to send you a new one.
    Tel: 0 800 802 1960

    EU Returns

    We hope you are totally in love with your Honey Birdette purchase; however, we do understand that sometimes you may want to make changes to your order. 

    We will be happy to accept your item back for return, so as long as the item is:

    1. In its original condition with tags attached or box sealed.
    2. No signs of wear
    3. Within 45 days of purchase


    Please fill out the below Online Returns Form as well as a Customs Form and follow the steps below. By filling this out correctly will speed up the returns process and ensure your parcel doesn’t get held up in customs.

    • For items worth up to £270 (€425), weighing up to 2 kilograms please fill out the CN22 customs form.
    • For items worth over £270 (over €425) weighing from 2-20 kilograms please out the CN23 customs form.
    • VAT 232 7325 27
    • Return to:
      Honey Birdette Returns
      C/O Bray Solutions,
      Unit 17, Kings Cliffe Industrial Estate,
      Kings Cliffe Road,
      Wansford,
      Peterborough, PE8 6PB.
      UNITED KINGDOM


      PLEASE make the postal staff aware that this is a RETURN, so that they can mark they postal label as Returned Goods. 

      As always honey, please reach out to our Customer Obsession team should you have any questions about our returns process.

      • Please ensure that you return your items to the original country/location of purchase. We CANNOT accept returns purchased in other countries/ locations.
      • International customers are required to cover any return shipping costs incurred.
      • We strongly recommend using a carrier with tracking.
      • Use the parcel/box you received your order in, or alternatively arrange for a new box to ship your return order in. 
      • Please make sure you include your order number in your return so we can refund you.
      • We do not currently offer International exchanges (we recommend to place a separate order)

        

      Gift cards

            • Gift Cards expire 3 years from date of purchase.
            • Gift Card sales are FINAL and cannot be refunded for monetary value.
            • Read full Terms & Conditions here.

       

      Exchanges

      We gladly offer exchanges on all Full price and Sale unworn, unwashed, re-sellable items with original tags still attached, within 45 days of purchase.

      Honey Birdette Returns
      C/O Bray Solutions,
      Unit 17, Kings Cliffe Industrial Estate,
      Kings Cliffe Road,
      Wansford,
      Peterborough, PE8 6PB.
      UNITED KINGDOM

            • In stock exchanges will be sent within 5 business days of receipt of original order.
            • If the item is out of stock, our Honeys will contact you to organize an alternative or a refund.

        

       

      Online Purchases Return to Store

      • Online purchases can be returned to a store in the same country/location that the items were purchased.
      • Please bring proof of purchase to ensure a smooth refund or exchange process.
      • Find your nearest store

       

       

      Contact Us

      Feel free to contact our Honeys if you have any questions:

      MEET THE TEAM

      Shop luxury Honey Birdette lingerie online. From carefully detailed bras, suspenders & knickers, to high-end bedroom toys. Afterpay & free shipping over £30.

      Miss E is our pinup-girl and purveyor of pleasure. Let her curated suggestions ignite your imagination and she'll help take you on the full Honey Birdette journey.

      Shop luxury Honey Birdette lingerie online. From carefully detailed bras, suspenders & knickers, to high-end bedroom toys. Afterpay & free shipping over £30.

      Miss M is our resident romantic who always has the best ideas for your next date-night in. Needing inspiration to set the mood? This blonde bombshell has you covered. ​

      Shop luxury Honey Birdette lingerie online. From carefully detailed bras, suspenders & knickers, to high-end bedroom toys. Afterpay & free shipping over £30.

      Miss C is our expert style guru with all your decadent desires in mind! Miss C's styling tips and tricks will elevate your look and upgrade your intimates drawer.

      Shop luxury Honey Birdette lingerie online. From carefully detailed bras, suspenders & knickers, to high-end bedroom toys. Afterpay & free shipping over £30.

      Miss G always turns up the heat in the pleasure parlour! Mix warm, welcoming service with expert knowledge - Miss G will have you buzzing in no time.

      Shop luxury Honey Birdette lingerie online. From carefully detailed bras, suspenders & knickers, to high-end bedroom toys. Afterpay & free shipping over £30.

      Miss B is our bondage bombshell with a penchant for all things leather and lace. With expertise in the bondage accessories, there's always a solution for your bedroom fantasies!

      Shop luxury Honey Birdette lingerie online. From carefully detailed bras, suspenders & knickers, to high-end bedroom toys. Afterpay & free shipping over £30.

      Miss S is our sophisticated show-girl who provides service with razzle dazzle! Any night can be a performance and your lover will be glad that they have a front row ticket.

      Shop luxury Honey Birdette lingerie online. From carefully detailed bras, suspenders & knickers, to high-end bedroom toys. Afterpay & free shipping over £30.

      Miss F is our fabulous fit specialist and can convert your sizes in a flash. She'll have you feeling charismatic and confident in your luxe lingerie - with a bright smile to match!

      Shop luxury Honey Birdette lingerie online. From carefully detailed bras, suspenders & knickers, to high-end bedroom toys. Afterpay & free shipping over £30.

      Miss L is our customer-centric honey, always focused on showing you the latest and greatest from HB. This lingerie lover will have you feeling excited for your next delivery day.

      Shop luxury Honey Birdette lingerie online. From carefully detailed bras, suspenders & knickers, to high-end bedroom toys. Afterpay & free shipping over £30.
      Shop The Look @honeybirdette