Country Preferences

RETURNS & EXCHANGES

Honey Birdette has a generous 45 day returns and exchange policy for Full price items and Sale items. We will happily exchange, credit or refund your Honey Birdette goodies, providing the items meet our Terms and Conditions detailed below. Refunds will be credited to the original form of payment.

 

What can I return?

  • We accept all unworn, unwashed items re-sellable items with original tags still attached.
  • No further markdowns can be applied to items purchased at a discount or during sale periods.
  • The following CANNOT be refunded:
    • Hosiery – if packaging has been opened.
    • Latex, candles, oils and lubricants – if packaging has been opened, the item has been worn or damaged through personal use.
    • Briefs, bodysuits and swimsuits that have been tried on in direct skin contact.
    • Incomplete, damaged, worn, altered and washed items.
    • Toys and Bondage items, in any condition, due to hygiene concerns. Faulty items are covered by a 1 year manufacturer warranty.
    • Gift Card sales are FINAL and cannot be refunded for monetary value.

 

Gift cards

  • Gift Cards expire 3 years from date of purchase.
  • Gift Card sales are FINAL and cannot be refunded for monetary value.
  • Read full Terms & Conditions here.

 

Exchanges

We gladly offer exchanges on all Full price and Sale unworn, unwashed, re-sellable items with original tags still attached, within 45 days of purchase (or 14 days for SALE items).

Honey Birdette Returns
C/O Bray Solutions,
Unit 17, Kings Cliffe Industrial Estate,
Kings Cliffe Road,
Wansford,
Peterborough, PE8 6PB.
UNITED KINGDOM

  • In stock exchanges will be sent within 5 business days of receipt of original order.
  • If the item is out of stock, our Honeys will contact you to organize an alternative or a refund.

 

How do I return my order?

  • Online Returns and Exchanges within the UK are FREE.
  • Complete the ONLINE RETURN FORM.
  • Attach the DPD UK label or DHL / Royal Mail label for Republic of Ireland, included in your original order.
  • Lost DPD UK label or DHL / Royal Mail label for Republic of Ireland? Contact our Honeys and they will be happy to send you a new one.
Tel: 0 800 802 1960

        International Returns

        • If you live outside the UK, you still have 45 days to return your items.
        • Please ensure that you return your items to the original country/location of purchase. We CANNOT accept returns purchased in other countries/ locations.
        • International customers are required to cover any return shipping costs incurred.
        • We strongly recommend using a carrier with tracking.
        • We do not currently offer International exchanges.

         

         

        Online Purchases Return to Store

        • Online purchases can be returned to a store in the same country/location that the items were purchased.
        • Please bring proof of purchase to ensure a smooth refund or exchange process.
        • Find your nearest store

         

         

        Contact Us

        Feel free to contact our Honeys if you have any questions:
        Customer Care

        Call: 0800 046 5959
        Email: honey@honeybirdette.com

        Shop The Look @honeybirdette