Country Preferences

Honey Birdette has a generous 45 days returns & exchange policy. That is, we will happily exchange, credit or refund your Honey Birdette goodies within 45 days of purchase if you have your receipt, all tags attached and the item has not been worn.

What can I return?

  • Please note, we DO NOT offer price difference refunds during further markdowns
  • For health reasons we do not exchange, credit or refund toys unless faulty.
  • The returned item(s) must be unworn, unwashed, or otherwise unused with original swing tags/labels attached.
  • If you request a refund/credit, the purchase price (excluding the delivery charges) will be refunded/credited after we have received the item(s) back and have confirmed that the conditions above have been met. Refunds will only be credited to the credit/debit card of the purchaser.
  • With the exception of faulty items, you are responsible for the cost of delivering the item back to us, or you can return it to one of our boutiques (see below for details).
  • Gift cards cannot be refunded or redeemed for cash.
  • Latex must be sealed & unopened. Opened, worn, or ripped latex will not be accepted for refund and will be returned to sender.
  • Hosiery must be sealed & unopened. Opened & worn hosiery will not be accepted for a refund and will be returned to sender.
  • If you have not already ordered a replacement size/item, please kindly include the style & size requested in your Online Return form. If the item you requested is out of stock, our Honeys will contact you to organize an alternative item or refund.

  Gift cards

  • Gift cards cannot be refunded or redeemed for cash.
  • All physical and digital Honey Birdette gift cards have a 3-year expiry date from the date of issue.
  • Read full Terms & Conditions here.

What if it's faulty?

We always do our best to ensure that all products are in excellent condition. However, if you do receive a product with a manufacturing fault, we are happy to replace, exchange or refund the item, if it is returned within 90 days of the original purchase.

  • All toys have a 1 year manufacturer’s warranty and will be replaced if a proof of purchase is provided.
  • All returned products are tested and will not be accepted if they are considered to be in good working order.

How to return

Online orders from Honey Birdette can either be returned to our online store or to one of our UK boutiques:

Returning online

Simply complete the form below to submit your return request. Once you have completed the below form you will be presented with our return address.

If you originally purchased online and live in the UK, you would have received a pre-paid DPD return label with your order. After completeing the below form, you can post your return with this DPD label

IMPORTANT: To avoid disappointment, please be sure to check on our website that the item you would like to exchange for is available in your preferred size.

How long will it take?

All refunds will be processed as soon as the returned item has been received.

We aim to process all return request as quickly as possible and you should expect to receive an exchange within 10 working days after posting it back to us. In many cases you will receive a credit or refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return, and the time it takes to resend your exchange product or for your bank to process your refund.

All returns must be returned to the original country/region it was purchased from – unfortunately we are unable to accept returns purchased in other regions.

Customer Care

Call: 0800 802 1960

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