FREE delivery & returns for all UK orders over £30!

Frequently Asked Questions


General Info

When will a style be restocked in my size?

Honey Birdette is a fashion forward boutique brand, meaning our styles are released in limited numbers.

  

How do I care for my Honey Birdette?

To keep your gorgeous new HB goodies in their best condition, although they are machine washable we suggest hand washing only with warm water. Try not to use any harsh soaps or chemicals, line dry only and preferably in shade.

Shipping & Returns

Wholesale/Franchising

Unfortunately, Honey Birdette is a vertical brand, meaning we do not offer wholesale or franchising at this time.

Shipping & Returns

Is my online order packaged discreetly?

All online Honey Birdette orders are wrapped and placed in a luxurious black satin bag. Your order is then placed in the shipping satchel which has no logo or brand name for discreet and private delivery:

>> Shipping & Delivery Information << 

What if I change my mind?

Honey Birdette has a generous 45 days exchange and returns policy. That is, we will happily exchange, credit or refund your Honey Birdette goodies within 45 days of purchase if you have your receipt, all tags attached and the item has not been worn.

>> Returns & Exchange Policy << 

Toys

How do I charge my toy?

To charge your toy, insert the pin-shaped charger all the way into the charging port (don't worry it won't break). Once the charging adaptor is inserted into the small, water-tight charging port on your toy, a light will blink automatically indicating the toy is charging. Once it is charged, the light will remain on. After the initial charge, charging can take up to an hour depending on the toys power level.

The battery doesn't need to be exhausted before charging, plug in and charge your toy whenever you like to allow for the most powerful performance every time. 

charging toy

How do I turn on my Bliss Bullet or Gents Ring?

Want to heat things up with your Bliss Bullet or Gents Ring? Get started by finding the capsule where the batteries are placed. Untwist the lid and remove the small protective tab that is covering the battery. Replace the lid and turn on by pressing the button. Your toy is now ready to rumble between the sheets… or on the go!

Contact us

Have a question?

If you have a question our Honey's are more than happy to help! Please feel free to give us a call on 0800 802 1960 or simply fill in the form below:

Fill out my online form.