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PAYMENTS & GIFT CARDS

  • There are many factors that can cause a payment to decline. To help ensure this doesn’t happen when you retry, please try the following:

    • Check the card details are correct; including the expiry, security code and billing address.
    • If you are using a form of payment such as Apple Pay or Google Pay, ensure your details are up to date.
    • Instead of selecting the billing address ‘same as shipping address’, please untick this option and try typing out the address.
    • Your bank has likely declined the payment. You may wish to call them to find out why.

    Please note: You will NOT be charged unless you receive an order number. There may be times when your bank withholds the amount of your declined payment. If you see any pending transactions in your or on your bank statement, please contact your bank to confirm when these funds will be released.

  • If you have received notification of an order cancelled, you may see a reason provided within the cancellation email.

    If you do not see a reason provided, please be sure to check your Inbox, Junk & Spam folders in case we have tried to contact you about your order.

  • DIGITAL GIFT CARDS (DELIVERED BY EMAIL)

    Digital gift cards are delivered to your chosen recipient via email. Once purchased, the gift card is emailed to your recipient within a few hours (allow up to 24 hours for digital delivery).

    To purchase a digital gift card, follow the link here and select the gift card amount. Make sure to enter the name and email you would like it sent to. You can also include a personal message. Once you have filled in the details, press ‘ADD TO BAG’ and complete the payment at checkout.

    PHYSICAL GIFT CARDS (DELIVERED BY POST)

    We offer physical gift cards that include a glossy card and luxe gift box. These are delivered via post, so be sure to order in advance for any special occasions.

    To purchase a physical gift card, follow the link here. Select the gift card amount, then ‘ADD TO BAG’ and follow the prompts.

    Physical gift cards can also be purchased at any Honey Birdette Boutique. To find a Boutique near you, visit our Store Locator Page.

  • Gift cards are considered FINAL SALE and cannot be returned or refunded, regardless of whether you are the purchaser or the recipient.

    Please be certain of your gift card purchase as it cannot be revoked.

    Full details of our Gift Card Terms & Conditions can be found here.

  • Lucky you! First step is the fun part; you get to go shopping! Choose the items that you desire and head to the checkout when you’re ready.

    REDEEMING YOUR CODE ON A MOBILE:
    1. Before submitting any details at the checkout, tap ‘Show order summary’.
    2. Underneath your pictured items, enter the code in the box that says ‘Gift card or discount code’.
    3. You may need to press ‘Go’ or ‘Enter’ on your mobile keypad. Once applied, you will see the discount code confirmed and your total will be recalculated.
    REDEEMING YOUR CODE ON A DESKTOP COMPUTER:
    1. Before submitting any details at the checkout, look to the right hand side of your screen.
    2. Underneath your order summary, you will see a box that says ‘Gift card or discount code’.
    3. Enter your unique code and click ‘APPLY’. You will then see the discount code confirmed and your total will be recalculated.

SHIPPING & DELIVERY

  • All online Honey Birdette orders are wrapped and placed in a luxurious black satin bag. Your order is then placed in an unmarked shipping satchel with no logo or brand name for discreet and private delivery.

  • Due to the fast turn-around of our dispatch and deliveries, we are unable to combine orders placed separately. 

  • To view delivery information and pricing, please visit our Shipping Page here.

  • Delivery time frames will depend on your location, as well as the date and time of your order.


    For more detailed information on delivery times and pricing, please visit our Shipping page here.

  • Once your order has shipped, you will receive an email notification with a tracking number. Be sure to keep an eye on your tracking number. If you wish to view the status and tracking of multiple orders, you can do this from your account login.

    Please note: When an item is travelling overseas or across state borders, it may take a few days to update on your tracking.

    If your expected delivery date has passed, please allow 1-3 business days for tracking updates to occur.

    If your order is more than 3 days overdue, please contact the parcel carrier or our Customer Obsessive Team will be happy to investigate for you. Contact Us.

  • To ensure a speedy delivery service, we may have sent your items in separate packages. Not to worry, your other items shouldn’t be far behind! To check the tracking of items you’re waiting on, please look for email notifications in your inbox. You may see that there were two tracking emails. In some rare instances, orders may be sent in more than two packages.

    If you are unable to find another tracking number, feel free to chat with us and we will be happy to assist.

  • We always do our best to ensure your goodies are packed and prepared carefully however we understand that damage may occur in transit, or otherwise. If you have an item which appears to be broken or faulty, we would love to help make things right.

    Please reach out to our Customer Obsessive Team and be sure to include photos of the item(s). This will help us determine the probable cause and work on a speedy solution for you. Contact us.

    Alternatively, you are welcome to speak to an agent on our 24-hour Live Chat to walk you through the next steps.

  • We’re sorry to hear that you’ve received an incorrect item! We will always double-check your order before packing and sending so we apologise for the error that has occurred. This is something we would like to resolve as quickly as possible.

    To help amend this issue, please reach out to our Customer Obsessive Team and be sure to include photos of the incorrect item(s). This will help us identify the mix up and find a fast resolution for you. Contact us.

    Alternatively, you are welcome to speak to an agent on our 24-hour Live Chat to walk you through the next steps.

RETURNS

  • Follow the steps to return on our Returns & Exchanges page here.

  • It’s okay to change your mind, however due to the intimate nature of our items, some may not be eligible for return. To check which items can be returned, please visit our Returns & Exchanges Page here.

  • As per health and hygiene regulations, underwear MUST be tried over the top of your own.

    To return or exchange any underwear, it must be returned in original condition; unworn, unwashed, and free from marks or stains. We recommend checking over the garment thoroughly and confirming with our Returns & Exchanges Policy.

  • Keep the details of your tracking number so you can see when it arrives back to us. Once it has arrived, your return will be processed within 7-10 business days, provided that the items meet the conditions of the Returns & Exchanges Policy.

    After your exchange/refund has been processed, you will receive an email as confirmation.

  • Your order will be refunded in the same method as the original payment. Eg. If your order was paid with a credit card, your refund will be submitted back to the same card.

  • Absolutely! To return your online order in a Boutique, you will need your online order number starting with #

    Please remember to check that your items meet the conditions of the Returns & Exchanges Policy.

  • If your items were purchased in-store, it is likely they were purchased using cash or card. Unfortunately, we are unable to refund in these methods as we cannot mail cash and the card refund would require you and your card present.

    However, if you have your receipt and would like to return your items for a GIFT CARD CREDIT, we are able to do this through our online returns. Please reach out to our Customer Obsessive Team and they will be happy to help. Contact us.

  • If the value of the return is more than the total amount due, Klarna will settle the remaining repayments first and then refund you for any overpaid amount.  

    If the value of the return is lower than the total amount due, Klarna will deduct it equally from your remaining instalments.

    For further information, please visit the Klarna website or contact our Customer Obsessive Team here.

PRODUCT & STOCK

  • For measured sizing and international size conversion, you can view our size guide here.

    If you would like personalised assistance with selecting your size, speak to one of our fitting experts via Live Chat.

  • Honey Birdette is a boutique brand offering exclusive drops in limited numbers!

    If you notice a style is sold out, you can sign up for an email notification if the item is restocked again. To sign up for this notification, select the style and size, then click ‘NOTIFY ME WHEN IN STOCK’. Simply enter your email address and we will let you know if it becomes available.

    Please note, due to the limited nature of our pieces, we cannot guarantee that the item will be restocked.

  • To keep your gorgeous new goodies in their best condition, we suggest gentle hand washing in cold water only. This helps to preserve shimmering foil, lace or trims.

    • Do not use any harsh soaps or chemicals
    • Avoid washing detergents that contain bleaching elements or ‘oxy-action’
    • Do not rub or wring
    • Do not iron or dry clean
    • Line dry only, preferably in shade
  • CARING FOR YOUR LUXE LATEX:

    Your Latex comes with a rubber-feel storage bag which is lightly powdered inside. We recommend that when not in use, you should keep your Latex protected in the bag. The inner coating will help to preserve the Latex and keep it safe from damage.

    If you ever need to wipe something off your Latex, use a soft microfibre cloth. Do not use any chemicals on your Latex other than the recommended Dressing Aid and Shining Spray. Water won’t affect your Latex but be sure not to store it away whilst wet.

    TIPS FOR DRESSING INTO YOUR LATEX:

    Tip 1: Be sure to remove any jewellery before handling your Latex (particularly rings and bracelets).

    Tip 2: Indulge in Dressing Aid and be as liberal as possible. Be sure to apply a few pumps on the inside of your Latex product.

    Tip 3: Apply Dressing Aid all over the legs and derrière. Even better, have a lover help you…

    Tip 4: Shining Spray will give your Latex a glossy, liquid look. Spray onto any matte areas and disperse in circular motions.

    Tip 5:Take your time! Enjoy the experience of dressing in your Latex. Rushing into them can result in tearing. Same applies for removal; roll them down slowly.

    Any questions? Feel free to get in touch with our Customer Obsessive Team. Contact us.

TOYS

  • Insert the pin-shaped charger all the way into the charging port. You can find your charging cable in the bottom of the box and the charging port is usually located on the back or at the base of the toy. Once the charger is clicked inside, a light will blink to indicate that the toy is charging. When the battery is fully charged, the light will remain on.

    Honey Hint: The battery doesn't need to be exhausted before recharging. Plug in and charge your toy whenever you like, to allow for the most powerful performance every time.

  • Lost your charger honey? Not to worry, you can purchase a replacement charger for your toy:

    Charger 1 (14mm pin): Compatible with Gemini, Curva, Bobbi & Remote control

    Charger 2 (17mm pin): Compatible with Duke, Bullet, Venus, Florence, Brandi, Perla, Gogo, Taurus, Scorpio, Harley, Dolly

    Alternatively, you can treat yourself to a new toy and you’ll get a charger inside! Most toy purchases will also include free domestic delivery! Simply choose a new toy with the same compatible charger.

  • We recommend using HB Antibacterial spray as it has a pH balancing formula. Simply spray on the surface of the toy, leave for 60 seconds, and gently wipe with a soft cloth. Do not use soap or alternative toy cleaners as this may damage the finish.

  • Not to worry honey, let’s try a few troubleshooting steps…

    1. Before troubleshooting, make sure your toy is completely charged. You may wish to try charging it overnight. If you’re confident that your toy is charged, move to step 2.
    2. Ensure your toy is unlocked by pressing the HB symbol button 3 times quickly and consecutively (click, click, click!)
    3. On the device, press and hold the HB symbol button for 5 seconds. Let go after 5 seconds.
    4. Now try pressing the + button and your toy should begin to vibrate. If not, repeat these steps one more time.

    Still having trouble? Our Customer Obsessive Team are here to help. Contact us.