FREQUENTLY ASKED QUESTIONS
Honey Birdette is a fashion forward boutique brand, meaning our styles are released in limited numbers.
If your style is sold out, you can sign up to be notified when your item is restocked again. To do this you simply need to find and click on your size of the product you are after (which should read 'OUT OF STOCK/NOTIFY ME'). This will then trigger a pop up where you can enter your email address. Once your item is re stocked we will send you an email to notify you.
Please note, there is no guarantee that the item will be re stocked again.
To keep your gorgeous new HB goodies in their best condition, we suggest gentle hand washing in cold water. This helps to preserve shimmering foil, lace or trims. Try not to use any harsh soaps or chemicals, line dry only and preferably in shade. Please do not rub or wring. Do not iron or dry clean.
Unfortunately, Honey Birdette is a vertical brand, meaning we do not offer wholesale or franchising at this time.
Shipping & Returns
All online Honey Birdette orders are wrapped and placed in a luxurious black satin bag. Your order is then placed in the shipping satchel which has no logo or brand name for discreet and private delivery:
Honey Birdette has a generous 45 days exchange and returns policy. That is, we will happily exchange, credit or refund your full price Honey Birdette goodies within 45 days of purchase if you have your receipt, all tags attached and the item has not been worn. We do not accept returns for toys or bondage items unless faulty.
To charge your toy, insert the pin-shaped charger all the way into the charging port (don't worry it won't break). Once the charging adaptor is inserted into the small, water-tight charging port on your toy, a light will blink automatically indicating the toy is charging. Once it is charged, the light will remain on. After the initial charge, charging can take up to an hour depending on the toy's power level.
The battery doesn't need to be exhausted before charging. Plug in and charge your toy whenever you like, to allow for the most powerful performance every time.
If you have a question our Honey's are more than happy to help! Please feel free to give us a call on 0800 802 1960 or simply fill in the form below: